We are committed to getting your order delivered as fast, efficiently and as safely as possible. By buying directly through our site you have accepted the conditions of sale as set out below.
Pricing & Supply
All prices quoted on this website are in Sterling (GBP) and include VAT at the present rate unless otherwise stated. Due to possible fluctuations in our Supplier prices, we reserve the right to change our advertised price or the description given on this site for any item without notice.
The price you pay for your goods is the price advertised at the point when you place your order.
However, if a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described we shall not be obliged to sell you that product.
All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company for whatever reason.
Dangerous and Hazardous Goods
Any customer that buys products from us, accepts that the very nature of some/most of our products are either dangerous or hazardous. It is not possible to cover all situations and scenarios and the customer accepts full responsibility for the product they have purchased when it is in their "keeping". Please read all instructions for your own health & safety.
Delivery is FREE to any England mainland destination for orders over £100.00. All other areas may command an extra shipping charge i.e. Scotland and Scottish Highlands, Isle of White, Ireland (Eire ) and the rest of the World. We will quote shipping charges for these areas on a separate basis, unless otherwise mentioned on the item page. If our Suppliers change their shipping costs or structures we will ask you for the difference. Alternatively we will ask if you would prefer reimbursement, before we proceed with your order, if we cannot honour the shipment as advertised.
Deliveries Requiring Lifting Equipment
If lifting equipment of any kind is required, this is the responsibility of the customer to organise a suitable crane or lifting equipment ( see Hot Tub delivery) .
For international orders please email firstname.lastname@example.org
If you are paying via PayPal with an "unconfirmed" address, e-cheque, cheque or crossed postal order then goods will not be shipped until money has cleared (approx 5 working days).
Once your order is placed we send out a confirmation email. We endeavour to deliver within 7 days unless stated differently either on our website or at time of order.
If we are unable to deliver within this time then we will only proceed with your order if you agree to the longer delivery period or do not contact us to confirm otherwise.
We will not be responsible for any charges incurred by you as a result of late delivery.
When you order, the option to specify a separate delivery and billing address will be available.
We give you the option to delivery to your own address or someone else's for convenience or maybe a gift!
To track your order contact customer services, by emailing us : .email@example.com
Returns Policy & Checking your goods.
In accordance with the E.U Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products opened carefully and un-used within 7 days of receiving your parcel.
More info about the E.U Distance Selling Directive can be found
You agree to open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 2 days of the delivery. If we are not notified of damage within 2 days we may be unable to claim from the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 2 days.
The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 7 working days from the day after taking delivery.
Cancellation must either be in the form of facsimile, email and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused and in a re-saleable as new condition. The delivery of the goods to you is a separate contract for services and is not covered by the cooling off period, therefore any refund made will not include the true cost (not the advertised cost) of the delivery of the goods we incurred in order to supply such goods.
--- Pricing Errors ---
In the event that there is a pricing error on the web site then we will not be bound to honour any orders made at that price.
Use of this web site, terms and conditions and your privacy.
The rights in the designs, pictures, logos, photographs, content and source code of this web site are owned by we (Crystal Enterprises Ltd) unless otherwise stated. They are protected by copyright, trademarks and other intellectual property rights. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this web site without our written permission. You may view or print individual pages only for your own personal use.
With respect to the information available on this site, we expressly exclude any representation or warranty to the fullest extent. We make no representations about the materials in this site, or any sites linked to this site. In no event will we be liable for any damages, including without limitation direct or indirect, special, incidental or consequential damages, lost profits, or other losses or expenses arising in connection with this site or use thereof, or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if we, or a representative thereof, is advised of the possibility of such damages, losses or expenses. Links to other internet resources are at your own risk. In preparing this site we have endeavoured to offer current, correct and clearly expressed information. However, since inadvertent errors can occur and since relevant laws and regulations often change, the information may be neither current nor accurate. Further, the information contained on this site is intended to provide general guidance on matters of interest. The content accuracy, opinions expressed and other links provided by these resources are not investigated, verified, monitored or endorsed by us. The information on this site does not constitute a comprehensive or complete statement of the issues discussed. No action should be taken or omitted to be taken ,in reliance upon information on this site. Users should obtain professional advice concerning specific matters.
This web site also provides links to and content from other Internet web sites and resources. Because we have no control over these web sites and resources, you acknowledge and agree that we are not responsible for the availability of these external web sites or resources and do not endorse and are not responsible for any content, advertising products, services or other materials on or available from these web sites or resources.
Failure to Pay
Any payments that become Unpaid by whatsoever method, such as Claw Backs, Returned Cheques or any other method, will also then incur Directors Time penalties for dealing with the non-payment. Any costs incurred for Debt Recovery and/or investigation will also be added to the initial debt.
Data protection and privacy
We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this web site.
Changes to the terms
We may change the web site or these terms at any time. If you use the web site after we have changed the terms you will be bound by the new terms.
Governing law and jurisdiction